Vedica Technologies Infrastructure Management Services

VEDICA TECHNOLOGIES PRIVATE LIMITED

Infrastructure Services includes :

Desktop Management:

Our desktop support services are focused on helping your organization to ensure quick deployment and standardization of desktops across the organization for time and cost savings for better manageability and productivity.

Our desktop services includes :

Desktop computer configurations and upgrades

Desktop standardization and imaging

Application management and support

Hardware maintenance through single point of contact

User support to resolve problems on the first call

IT help desk services - single point of contact

Stable environment to maximizes the Total cost of ownership

Asset management - single point for acquiring, deploying, and managing computer and software assets

Top

IT Helpdesk:

Vedica Technologies has developed expertise in helping their customers to transition from their onsite help desks to an offshore model. Our helpdesk services can be tuned depending on the size of the company and requirements. The requirements for IT help desk support ranges from basic trouble ticketing, Level 1 / Level 2 and higher levels of support across a wide range of products and technologies.

Our IT help desk services include:

Setting up offshore IT help desks for IT infrastructure support and management

Providing single point of contact for enterprise IT users

IT Infrastructure support covering all Hardware, Software applications and network connectivity

Incident management or (trouble ticket management) - logged and monitored all user queries until resolved

monitoring the response time to meet the service-level agreement (SLA)

Asset & configuration management - Single point for managing hardware and software assets

Software distribution and license management

Security management and virus control

Performance management and reporting

Top

Networks:

Our network services include:

Network architecture service assess your existing network infrastructure, current and future networking needs, and formulate a network strategy and solution design to meet your business needs.

Network integration services plan and implement your networking solution, including project management, installation planning, product installation and customization.

Remote network monitoring services improve your network availability through remote monitoring, performance reporting and problem, change and configuration management

Top

Date Centers:

A data center is the heart of an organization's operations. Since the purpose of the data center is to run enterprise applications that handle the core business and operational data, organization can't afford to have the loss of productivity from unavailable data center services. In the current scenario being the global organizations, It is essential to have 24x7 support for the smooth functionality.